Frequently Asked Questions
General Service Questions
Q: What exactly is a Home Watch Service?
A: Home Watch is a visual inspection of a property looking for obvious issues. Our focus includes standard checks (leaks, pests, systems) plus specific coastal risks:
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Salt Corrosion: Monitoring metal fixtures and AC units for damage.
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Sand/Moisture Intrusion: Checking windows and doors for seal failures.
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Humidity & Mold: Closely monitoring interior climate and running systems to prevent mold growth.
Q: Is Home Watch the same as a House Sitter or Security Service?
A: No.
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House Sitting involves someone living in your home for an extended period.
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Security Services monitor alarms remotely.
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Home Watch involves periodic, scheduled visits using a detailed checklist to proactively identify non-security issues (like leaks, electrical faults, or mold) that an alarm system can't detect. Our presence also acts as a visual deterrent to criminal activity.
Q: Why do I need a professional service when I can just ask a neighbor, or I have a property management company for my rental?
A: While a neighbor is kind, and a property management company handles booking, marketing, and guest issues. We handle the physical health of the property. We perform detailed inspections between or during longer vacancies to catch maintenance issues (like a slow leak or storm damage) that can cost thousands if left unnoticed.
Q: Are you Insured?
A: Yes, we are fully insured. Documentation is available upon request.
Scheduling & Visits
Q: How often should my property be inspected?
A: Non-Rental/Long-Term Vacant Home: A minimum of twice per month (bi-weekly) is strongly recommended to satisfy most insurance requirements and mitigate risk.
Active Vacation Rental: We recommend a visual inspection immediately following every guest checkout to spot any damage that might be missed by a cleaning crew but is too minor to report to the property manager.
Q: What is included in your Storm Preparation and Post-Storm checks?
A: For incoming weather threats, we offer to secure exterior furniture, bring in loose items (grills, garbage bins), and ensure shutters are closed (if provided). After a storm, we perform an emergency inspection focused on roof, window, and structural damage, providing immediate photos for insurance purposes.
Q: How do I know you actually visited my home?
A: After every inspection, you receive a detailed digital report via email. This report includes notes on the property’s condition (especially moisture/humidity readings), and photos of any issues found.
Handling Issues & Pricing
Q: What happens if you find a problem, like a leak or damage caused by a guest?
A: If a problem of any kind should arise, owners can expect:
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Immediate Contact: We will contact you immediately via phone and email.
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Documentation: We secure the area and take clear photos to document the issue for insurance or management claims.
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Action: Based on your pre-approved instructions, we can act as your local key holder, securing temporary repairs or coordinating access for a specialized local contractor.
Q: Do you offer Key Holder or Contractor Access services?
A: Yes. We can securely hold your keys and provide access to authorized cleaning services, maintenance crews, or repair contractors, staying on-site to supervise the work if required (hourly rate applies).
Q: Do I have to sign a long-term contract?
A: No. We offer flexible month-to-month agreements and are happy to pause or adjust services based on your rental schedule or personal use. Our goal is to work around your property's unique needs in the busy rental market.
Feel free to contact us if you have any questions